Q: Are all your T-Mobile cell phones genuine? A: Yes. All our T-Mobile cell phones come in their original T-Mobile retail boxes with logo(s) on the phone. Please note that there are many websites selling "gray" market phones with just flashed T-Mobile software on the phone. T-Mobile will not honor any manufacturer covered issues since it is not a genuine T-Mobile product.
Q: Are your T-Mobile cell phones brand new or refurbished? A: All T-Mobile cell phonres we sell are guaranteed to be brand new and not refurbished.
Q: Will this phone work with any other carrier's sim card besides T-Mobile? A: No. All T-Mobile cell phones we sell can only be used with T-Mobile sim cards. It is locked to their service only.
Q: Does the phone come with a sim card? A: No. Just insert your current T-Mobile sim card and you are good to go.
Q: Will I have to manually input the settings for MMS and Mobile Web to work? A: No. All our T-Mobile cell phones we sell come with all settings installed. Just insert your T-Mobile sim card and all phone features will work.
Q: Will all sevices this phone offers work in my area? A: Please go to t-mobile.com to verify what services are available in your area.
Q: Are your T-Mobile phones compatible with myFaves? A: There are still some phones made by T-Mobile that do not offer myFaves. Please go over the features of the phone to verify compatibility.
Q: Can I request the IMEI serial number prior to purchasing to verify the phone was not reported lost or stolen? A: Due to security reasons, we do not give out IMEI serial numbers. The phone is guaranteed to be clean.
Q: How do I activate the phone? A: Simply insert your current T-Mobile sim card and you are good to go. No manual settings required.
Q: Do I have to sign a new contract or extend my current contract if i buy this phone? A: No. Your are purchasing this item with no contract or extension involved.
Q: Do your T-Mobile phones come with a warranty? A: The phone comes with a one year warranty thru T-Mobile.
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